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HYPE REWARDS POINTS

HYPE Rewards is a loyalty program where you can earn points for every pound you spend and any friends you refer.

DIverse Friends

How can I earn points?

 

1. PURCHASES:
You are rewarded 1 point for every pound spent through HYPE's Mindbody point of sale system. The value of 10 points is £1. (e.g. 50 points = £5). For example, if you purchase a 10 pack of Pole/Aerial/Bungee classes for £130 you will get 130 points and £13 in HYPE credit!

2. REFERRING A FRIEND:
There is nothing more important to us than growing our amazing studio community!

A new client referral is worth 50 points!  That’s £5 in credit straight to your account.

There are 2 ways you can refer clients…

  1. Respond to the automated Mindbody email that asks you to refer new clients via the email link. OR click here to start referring: REFER HERE
    When your referred friend responds to the email you sent and books a service your points will be added to your account.

  2. If you bring a new client to Balance outside of the automated referral system we can still reward you for your referral. You just need to let us know in writing, via email, that you are bringing a new friend in for a service.

How can I view my points?

  1. Log into your MINDBODY account.

  2. Click on the My Info tab.

  3. Select Account from the submenu.

  4. Scroll towards the bottom to see the balance under the Rewards section.

 

At this time, rewards points cannot be viewed or redeemed through the HYPE Fitness app. You must use the web based software.

How can I redeem my points?

When you are logged in to Mindbody to make a purchase, it will ask you if you want to apply the rewards credit to pay for the purchase (much like a positive account balance). If the you do not have enough points to cover the price of the purchase, then the system prompts you for another payment method (i.e., card payment).

Minimum points to redeem

You will need a minimum of 100 points (i.e £10 credit) to be able to redeem. If you have some points, but not the minimum of 100+ that equals £10 or more, Mindbody won't give you the option to redeem them until you exceed that threshold.

Do my points expire?

Points expire 6 months from the date they are earned.

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