HYPE Fitness Terms & Conditions
HYPE Fitness Limited. Registered company number: 09854886
There are several ways to pay:
ONLINE: Please refer to the timetable for further details, but all classes must be paid for online at time of booking (we do not allow 'unpaid'bookings), either on a pay-as-you-go rate or you can choose a 10 class pass or monthly membership.
IN PERSON: You may pay for classes at the studio for the class you are there to attend, or for any future classes you want to book. You can turn up to classes without a booking and pay in person, but we cannot guarantee you will get a space. Payment is via cash or card only.
1. PAYG (adult and child): payment simply for the one class you wish to attend.
2. 10 Fitness class pass (adult and child): payment in advance for 10 fitness classes. This option expires 3 months after purchase. No refunds or transfers for any unused classes after the expiry date (use it or lose it).
3. 5 Pole/Aerial class pass (adult and child): payment in advance for 5 Pole/Aerial classes. This option expires 2 months after purchase. No refunds or transfers for any unused classes after the expiry date (use it or lose it).
4. Rolling Monthly Membership (Fitness, Premium & Ultimate: adult class use only): a monthly autopay package and allows you to attend either limited or unlimited classes up to one month after each monthly purchase. You are simply charged month to month and can cancel whenever you don't need it anymore. Subject to the terms of the individual contract so please read these terms carefully when you sign up. Once the contract is set up, the contract T&C's with the client name and date of contract agreement is stored in the client's account for future reference.
MEMBERSHIP CANCELLATIONS: If you wish to cancel your contract, you must give us 30 days notice in writing. This must be emailed to firstname.lastname@example.org. Cancellations will not be accepted in person, over the phone or through our social media channels. We shall email you back to confirm the cancellation has been processed and when your contract will come to an end.
INTRO OFFER: For our two week introductory membership offer, the contract Terms & Conditions of a normal Ultimate Membership (including our Booking & Cancellation Policy, and no-show fees) apply during the two weeks from date of purchase. The access to unlimited classes starts from date of purchase, and the offer does not auto-renew once expired. Once the two weeks has expired, the customer may choose to buy a full membership of their choice with a separate billing and activation date. Only one purchase of the offer allowed per customer, and the offer cannot be cancelled or refunded once purchased.
All members are required to manage their own accounts, including joining on-line or in person at the studio and filling in correctly all the required details, such as name, address, valid and current email address, correct date of birth.
It is strongly recommended that you opt-in to auto-emails on your member account so that you receive notifications about bookings, especially if you gain a place after being on the waiting list. We will not credit payments to member accounts who have removed their email addresses and have chosen to not be alerted to their bookings, and subsequently missed their class. It is the members responsibility to be aware of and manage their bookings and adhere to our Booking and Cancellation Policy.
We do not allow multiple bookings for the same class under one person's account. Account holders are not permitted to share their account or membership with anyone else. For safeguarding, health&safety and insurance purposes we must have a record for each person that attends classes with their own account so that we ensure we have correct health information for each individual and emergency contact information. Parents are not permitted to book their children under their own accounts, but must create an individual account for each child.
Liability Waiver and Health Questionnaire
We require all members to read and sign the Liability Waiver when creating their accounts (either on-line or in person) and to also fill out a paper Health Questionnaire before their first class. There may be additional waivers for certain specialist classes. The Health Questionnaire must be filled out in full, together with all health information and emergency contact information. If a members health changes, they must inform HYPE Fitness and fill out a new form.
We have a specific guide and policy for any members who are pregnant or have recently had a baby: Pre/Post Natal Policy
I do hereby declare to be physically sound and not suffering from any condition, impairment, disease or other illness (other than those declared above) that would prevent my participation in class. I acknowledge that I have either had a physical examination and have been given my doctors permission to participate, or that I have decided to participate without the approval of my doctor and do hereby assume all responsibility for my participation in class.
Group exercise classes at HYPE Fitness Limited may involve strenuous physical activity, including but not limited to, interval training, muscular strength, endurance training, cardiovascular conditioning and aerobic training. Enrolment and participation in the class is voluntary and is in no way mandated by HYPE Fitness Limited. This form has been completed with honest answers to the best of my knowledge. If there is any change to my health (including pregnancy) in the future, then I shall inform HYPE Fitness Limited immediately and complete a new questionnaire with the details and seek further advice from a health professional and potentially cease attending classes where necessary. Participation in the class therefore is on my understanding that if any injuries occur as a result of my attendance, HYPE Fitness Limited and its instructors are released from any liability now or in the future for any injuries or conditions that may be obtained from my participation.
I agree to respect the facilities, equipment and classes provided by HYPE Fitness Limited and follow directions from the staff and instructors at all times and to not deviate from the teaching instructions given. I understand that if any damage is caused to equipment or the premises due to not following staff or instructors directions, then I may be held liable for any costs for repair or replacement. I understand that all jewellery must be removed during pole and aerial based classes. I agree to not film or video without permission from the instructor and shall only do so during allotted times in the class to respect other participants privacy. I understand that chewing gum and food is not permitted inside the studios, and I will dispose of all rubbish in the bins provided. I understand that HYPE Fitness Limited are not liable for any lost or damaged personal possessions.
If I am bringing children to the studio whilst I participate in classes, I understand that they must stay in the reception area only and must be well behaved and not disruptive to other members or staff during the classes. I understand that any children are my own responsibility only and HYPE Fitness Limited and it’s staff/instructors are not liable for their behaviour or safety. I understand that HYPE Fitness Limited and it’s staff/instructors reserve the right to ask any disruptive or poorly behaved children to leave the premises.
Booking and Cancellation Policy
TO BOOK A CLASS
From our timetable page, click through to create an account and book the classes you want. You will need to make payment at time of booking on either a PAYG basis or you can purchase a pass or membership. If classes are full we do operate a waiting list. If you book yourself onto the waiting list, please check your emails for notification of a space. If you fail to check your emails and turn up for your space then you will lose your payment for class. We can create accounts, book classes and take payments for you in person at the studio, but it is far easier for you to go online especially if we are very busy at reception!
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 12hrs before the scheduled start time or you will lose your payment or be charged a fine. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in every day life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE OR EMAIL as these may not be picked up in time.
CANCEL MORE THAN 12HRS BEFORE CLASS:
No problem! For those of you who paid in advance either on PAYG rate or with a Class Pass, then your payment shall be credited back to your booking account to use for a future class. We do not issue refunds. If you have a membership, then you are cancelled with no further charge.
CANCEL LESS THAN 12HRS BEFORE CLASS (PAYG or Class Pass):
Payment will not be credited and payment is lost. When you book for your classes, this policy is outlined in our Terms&Conditions.
CANCEL LESS THAN 12HRS BEFORE CLASS (Rolling Monthly Membership):
A no-show fee of £3.00 shall be applied to your account per missed class and charged to your stored card details. When you book for your classes, this policy is outlined in our Terms&Conditions and is detailed in the Membership Contract Terms. Once you click to book, you agree to our terms and authorise the £3.00 charge if you fail to attend class or cancel your space less than 12hrs in advance.
We operate waiting lists for all classes on our timetable if the class if full. All members must have a valid payment option available to secure their space on the waiting list. If you get a space in the class, HYPE Fitness will send an automatic email update to inform you. Please note that the 12hr cancellation policy will automatically apply as soon as you gain a space off the waiting list, so if you receive a space in class less than 12hrs before the class start time and fail to turn up then you will be charged. If you know that you can no longer make it, please remove yourself from the waiting list to avoid gaining a space and being subsequently charged if you then cannot make it. The booking system works on the assumption that if you are on the list, you are still available to attend.
If you unfortunately do not gain a space in class, any payments made via drop-in rate or a pass for your wait-list space will be automatically credited back to your member account to use for a future booking instead.
PRIVATE CLASSES & PT
You must pay a £15ph booking fee to HYPE Fitness to secure the time slot, however the reminder of the full price appointment must be paid directly to the instructor you choose. Their pricing levels are displayed on our PRICES page of our website. The instructor will contact you after you have paid the booking fee to inform you how to make payment to them. Please note that if the instructor does not receive full payment to themselves by 12hrs before the appointment time, your appointment is not confirmed and they have the right to cancel your booking with no refund of the booking fee from HYPE Fitness.
We operate a 12hr cancellation policy for all private and PT appointments. If you cancel more than 12hrs before the booking, you will receive a credit onto your booking account to re-book for a future date. HYPE Fitness does not issue refunds for booking fees. If you cancel less than 12hrs before the booking or fail to pay the remainder of the balance to the instructor, the payment will not be credited to your booking account and payment is lost.
WORKSHOPS & MASTERCLASSES
Payment must be made in full at the time of booking to secure the slot. As these are special events, with instructors who have set aside special time for the workshop or masterclass, bookings and payment for any masterclasses & workshops are final and cannot be cancelled or refunded. You may however transfer the space for a masterclass or workshop to a friend, but this must be confirmed in advance via email to HYPE Fitness
Payment must be made in full at the time of booking for the full party package price.
If the party is cancelled more than 7 days in advance of the original booking date: you can either transfer to a new date for free, or cancel and receive a refund for the amount paid minus a £50.00 admin fee,
If the party is cancelled less than 7 days in advance of the original booking date: we will not issue any refund but you can transfer to another date for a £50.00 admin fee. If you do not contact us to arrange a transfer of your booking by the date of the original party, then the payment is lost and you cannot transfer to another date.
Communicating with the studio
Please note that all changes to bookings must be made on your online account only and is the members responsibility. We cannot accept cancellations or changes to booking via phone, text or email as these messages may not be picked up in time whilst we are teaching in the studio and you risk us not receiving the cancellation notification in time. Please only contact us via phone or the studio email address if you have extreme difficulty in accessing your online account. Please do not contact staff members through social media or their direct phone number for any enquiries regarding your account or the studio as they are not always available or able to help. For us to deal with your enquiry effectively, your questions will only be answered if you contact HYPE Fitness directly via phone or email to email@example.com
If you have a Monthly Membership and are changing banks or if your card is due to expire, you must update your card details on your account immediately (either with studio reception or online). If this does not occur, we shall suspend your account and you will no longer be able to book or attend classes until the new details are stored. A £10 late fee will apply if the member fails to provide a valid credit card or debit card information within 7 calendar days of the original rejection date. The membership will be deactivated if the monthly account payment becomes more than 30 calendar days late and HYPE Fitness will take further steps, including (but not limited to) legal action to claim the fees due as per the Contract Agreement terms.
General Terms & Conditions
You must include a current and valid email address on your account. Please advise us if your email address or home address changes, and if your surname changes through marriage. HYPE Fitness reserves the right to store your card details on your member account, and you authorise HYPE Fitness to take payment for any 'unpaid' class bookings. If you do not wish payment to be automatically taken for 'unpaid' bookings, then please cancel your space instead as it is against our booking policy to have 'unpaid' class reservations on member accounts. Every credit/debit card number entered is encrypted and kept in a secure format offsite, adhering to the industry’s most stringent PCI standards.
Any under 16 year olds must have an account created and operated by a parent or carer and must be accompanied by an adult to any adult classes they attend. Exceptions to this are for specific children's classes as the instructor will be DBS checked. Parents may stay on site if they wish, but we ask if they could remain in the reception area for the duration of the class. Parents must not book children into classes under their own name, but must create a separate booking account for each child.
HYPE Fitness reserves the right to refuse entry to any members who turn up late to class and miss the warm-up. This is for members Health&Safety, to respect other members who have arrived on time and not disrupt the flow of the class. Members must stay for the full duration of the class so that they are safely cooled-down at the end. If a member is unwell or needs to leave early, they must speak to a member of the HYPE team who will advise on next steps, and record the member leaving early from class in the studio's Incident Book.
Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). Items such as jeans and flip-flops or clothing that could catch on equipment are not acceptable items of apparel, as they could pose a health and safety risk. Instructors and the HYPE Fitness Team have the discretionary power to ask members wearing inappropriate clothing or footwear to leave the studio.
Opening hours, access, and the timetable are subject to change.
HYPE Fitness does not offer refunds for PAYG class bookings, class passes or membership fees. All pricing options remain available on customers accounts to use as credit on their accounts, subject to any expiry dates (use it or lose it).
If a member has a purchased class pass or membership and they have a medical reason they are unable to attend classes, they MUST inform us in writing, together with a letter from a doctor/nurse/health practitioner BEFORE the expiry date of their pricing option. HYPE Fitness retains the right to normally not apply an extended expiry to a pricing option, however will consider each request for extension due to medical reasons on a case-by case basis.
If you make a payment using someone else’s bank account or credit/debit card, please ensure that you have their permission to do so.
Abuse of membership - for example, repeated non-attendance to booked classes and failure to pay the fine, deliberate damage to or misuse of equipment, physical or verbal abuse of HYPE Fitness staff, abuse or sharing of membership accounts, and conduct that is commercially detrimental to HYPE Fitness, will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member.
Memberships/payment options cannot be transferred to or shared with another person.
We do not allow people to share accounts or memberships due to insurance purposes and safeguarding policies. The person attending the class must be the person listed on the account and booking. If a person impersonates another member to use someone elses membership or account in this way they shall be asked to leave the premises and may be banned from HYPE Fitness.
We reserve the right to cancel or suspend your membership if at any time:
1. You seriously or repeatedly break these terms and conditions of use, or your membership agreement.
2. You or your guests use rude or abusive language or violent behaviour, or if your behaviour puts other class members or our staff at risk of harm or affects their interests in any way.
If we terminate or cancel your membership for any of the reasons listed here, we will not refund any prepaid PAYG, class pass or membership payments that you have made.
We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.
We will not compensate you for loss, damage or personal injury where no negligence on our part can be proven.
From time to time, we may take photographs and videos of classes in the studio for marketing purposes on (including but not limited to) leaflets, the website, newsletters and on social media platforms. By booking and attending classes at HYPE Fitness, you consent to these images being collected, however members must inform HYPE Fitness in writing if they wish to opt-out.
Website General Terms & Conditions
HYPE Fitness invites you to visit its website. Access to and use of the site is subject to the terms and conditions outlined herein and all applicable laws. HYPE Fitness reserves the right to modify these terms and conditions from time to time by updating this notice. This is an offer made by HYPE Fitness to you, under which you are invited to browse, peruse and interact with our website for your own personal edification, guidance, information and communication with HYPE Fitness.
This offer is expressly conditional on your acceptance of these terms and conditions. This Agreement represents the entire agreement between you and HYPE Fitness concerning access to the HYPE Fitness, and takes precedence over all such existing communications and/or agreements.
You acknowledge that, whilst every effort is made to ensure that all information contained in the HYPE Fitness website is accurate and up-to-date, HYPE Fitness makes no warranty as to its accuracy, and you accept that any and all use of information contained on the HYPE Fitness website is at your own risk.
HYPE Fitness shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the HYPE Fitness website or any erroneous or omitted information contained on the HYPE Fitness website.
You accept that the entire content of the HYPE Fitness website is protected by copyright and that HYPE Fitness is either the proprietor or licensee of all copyright in the material contained therein.
HYPE Fitness reserves all its rights as copyright proprietor of the HYPE Fitness website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, reposting, modification of and dealing in any copyright material contained therein, save as expressly provided herein without the express written authorisation of HYPE Fitness.
You are advised that all communications made via the HYPE Fitness website and/or email, including but not limited to competition entries, is strictly on a non-confidential basis and you hereby grant to HYPE Fitness an exclusive perpetual license to use the content of any such communication for any purposes whatsoever.
You acknowledge that HYPE Fitness reserves all its rights as proprietor of all its trademarks and logos.
You are advised that any and all images of people and/or places and/or events exhibited on the website are lawfully used by HYPE Fitness and that any misuse of these images by you is prohibited. You are further reminded that any such misuse of images may be a violation of copyright law, trade mark law, rights of privacy, publicity and personality, laws of defamation and/or obscenity, communications regulations and other legal provisions.
HYPE Fitness reminds you that they police and enforce their rights vigorously to the maximum extent available under the law.